# Clearing Configuration Data

Motion Studio stores your license key and other preferences in a configuration folder.

Some of these files might have gotten corrupted in an update to Motion, or from Adobe which could cause Motion to work incorrectly.

{% hint style="info" %}
This issue usually presents as a random, repeatable, "crash" of the extension window, or a "blank" window when you attempt to open the extension
{% endhint %}

### Configuration location <a href="#configuration-location" id="configuration-location"></a>

By removing the configuration folder, you will get a 100% clean installation. Please note you will also lose things like saved palettes, easing curves, and tool defaults. If you would like to keep these, create a backup of the respective files in the `motion-studio-stable/db/...` folder.

You may have to "Show Hidden Items" to see this folder on Windows.

**Delete** the folder, and restart your extension.

### On **Windows**, the folder is: <a href="#on-windows-the-folder-is" id="on-windows-the-folder-is"></a>

`C:\Users\YOUR_USERNAME_HERE\AppData\Roaming\motion-studio-stable`

### And on **macOS** it is: <a href="#and-on-macos-it-is" id="and-on-macos-it-is"></a>

`/Users/YOUR_USERNAME_HERE/Library/Application Support/motion-studio-stable`


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