Troubleshooting

Lost License?

Recover it on our License Recovery page

Extension Install Issues?

To install the Motion extensions from your Motion Studio application, please be sure to have Creative Cloud installed and up-to-date. We utilize the Unified Plugin Installer Agent that is packaged with CC. It should exist at the following paths:

macOS: /Library/Application Support/Adobe/Adobe Desktop Common/RemoteComponents/UPI/UnifiedPluginInstallerAgent/UnifiedPluginInstallerAgent.app/Contents/MacOS/UnifiedPluginInstallerAgent

Windows: C:\Program Files\Common Files\Adobe\Adobe Desktop Common\RemoteComponents\UPI\UnifiedPluginInstallerAgent

Contact us

Please send us an email describing your problem to [e-mail]