> For the complete documentation index, see [llms.txt](https://motion-studio.mtmograph.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://motion-studio.mtmograph.com/general/troubleshooting.md).

# Troubleshooting

### Lost License? <a href="#contact-us" id="contact-us"></a>

Recover it on our [License Recovery page](https://mtmograph.com/pages/license-recovery)

### Extension Install Issues? <a href="#contact-us" id="contact-us"></a>

To install the Motion extensions from your Motion Studio application, please be sure to have Creative Cloud installed and up-to-date. We utilize the [Unified Plugin Installer Agent](https://helpx.adobe.com/creative-cloud/help/working-from-the-command-line.html) that is packaged with CC. It should exist at the following paths:

*macOS:* `/Library/Application Support/Adobe/Adobe Desktop Common/RemoteComponents/UPI/UnifiedPluginInstallerAgent/UnifiedPluginInstallerAgent.app/Contents/MacOS/UnifiedPluginInstallerAgent`

*Windows:* `C:\Program Files\Common Files\Adobe\Adobe Desktop Common\RemoteComponents\UPI\UnifiedPluginInstallerAgent`

### Contact us <a href="#contact-us" id="contact-us"></a>

Please send us an email describing your problem to <support@mtmograph.com>[<br>](https://app.gitbook.com/o/-M2FyvEIoJGThj8YtoIc/s/sRQNQ2Cc2Y124wMEUr94/general/sound-packs)