# Troubleshooting

### Lost License? <a href="#contact-us" id="contact-us"></a>

Recover it on our [License Recovery page](https://mtmograph.com/pages/license-recovery)

### Extension Install Issues? <a href="#contact-us" id="contact-us"></a>

To install the Motion extensions from your Motion Studio application, please be sure to have Creative Cloud installed and up-to-date. We utilize the [Unified Plugin Installer Agent](https://helpx.adobe.com/creative-cloud/help/working-from-the-command-line.html) that is packaged with CC. It should exist at the following paths:

*macOS:* `/Library/Application Support/Adobe/Adobe Desktop Common/RemoteComponents/UPI/UnifiedPluginInstallerAgent/UnifiedPluginInstallerAgent.app/Contents/MacOS/UnifiedPluginInstallerAgent`

*Windows:* `C:\Program Files\Common Files\Adobe\Adobe Desktop Common\RemoteComponents\UPI\UnifiedPluginInstallerAgent`

### Contact us <a href="#contact-us" id="contact-us"></a>

Please send us an email describing your problem to <support@mtmograph.com>[<br>](https://app.gitbook.com/o/-M2FyvEIoJGThj8YtoIc/s/sRQNQ2Cc2Y124wMEUr94/general/sound-packs)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://motion-studio.mtmograph.com/general/troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.